Mom's friend K is on the case with her malware-infected desktop. K has the McAfee virus scanner working, which is a partial yay. After a bit of poking around, it seems that not only were automatic updates turned off in WuMu - Windows Update/Microsoft Update - doing it manually breaks as well.
It occurred to me after I got off the phone that the malware may have tweaked the network config to block WuMu, but my not having a Windows machine handy and K's limited experience, plus the extraordinary amount of time she's put in already, all seemed like excellent reasons not to ask K to go hunting for that setting. She's going to try reinstalling (some version of) Windows. I'm kind of hoping she can get Win 7 back because a big change to the UI will really throw Mom for a loop. As![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
solarbird once said, MSFT loves gratuitous UI changes and the cliff from Win 7 to 8+ is particularly nasty.
Oh yeah: I need to pass the on to Good Sister as well.
It occurred to me after I got off the phone that the malware may have tweaked the network config to block WuMu, but my not having a Windows machine handy and K's limited experience, plus the extraordinary amount of time she's put in already, all seemed like excellent reasons not to ask K to go hunting for that setting. She's going to try reinstalling (some version of) Windows. I'm kind of hoping she can get Win 7 back because a big change to the UI will really throw Mom for a loop. As
solarbird once said, MSFT loves gratuitous UI changes and the cliff from Win 7 to 8+ is particularly nasty.Oh yeah: I need to pass the on to Good Sister as well.
